Email Support Services

To keep you from wasting time in your email inbox, virtual assistants can filter your most important emails and respond to the rest on your behalf as per your guidelines. We make your email communication quick ‘n’ easy. You get a comprehensive range of email management services to stop worrying about responding to your overloaded inbox. Our experts are proficient in providing email management services to online businesses getting high volume of sales or enquiries on daily or weekly basis.

We prioritize, analyse and respond to all your customer’s email enquiries and grievances within 24 hours. We specialise in fast and intelligent handling of large volumes of emails to ensure your business communication is managed effectively and business owners can concentrate on other prolific aspects of business. Through our swift Email Management service, you can take your business a step ahead, as we respond to inbound inquiries promptly and professionally quick. An integral part of our email management software offers:

• Predefined workflows to manage incoming email and webform enquiries.
• Intelligent parsing of the content of all inbound email queries.
• Ability to send auto-responses and recommend responses to agents.
• Tracking of all customer queries.
• Complete customer information and interaction history across channels.
• Access to the centralized knowledge base to resolve complex inquiries and processes.
• Varied collaboration options with experts within and outside the system.
• Comprehensive analytics and real-time alarms for operational performance management